Privacy Policy

Last Updated: February 2, 2026

Contact Email: [email protected]

Information We Collect

We collect information you voluntarily provide, including name, phone number, email address, and service-related details submitted through our website forms.

How Information Is Used

Information is used solely to:

• Schedule and manage service appointments
• Send service-related SMS notifications
• Provide customer support

SMS Privacy Notice

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging & Compliance

Opt-In & Consent

You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying “STOP”. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Message Frequency & Content

Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent. Message and data rates may apply.

Help & Support

Reply “HELP” for assistance or contact us at [email protected]. Customer support is available during regular business hours.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• Your data remains protected under this policy

5. Data Security

We implement reasonable security measures including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols as required by law
• Secure backup systems and disaster recovery procedures

No method of transmission over the Internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and experience
• Measure service effectiveness

You may control cookies through your browser settings. Disabling cookies may limit functionality.

7. Your Rights & Choices

• Access, update, or delete your information
• Opt out of marketing emails
• Opt out of SMS by replying STOP
• Withdraw consent at any time

8. Third-Party Links

We are not responsible for privacy practices of third-party websites. This policy applies only to Mercy Polanco DBA Las Vegas Pool Projects.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted with the updated date.

10. Contact Us

Mercy Polanco DBA Las Vegas Pool Projects
Phone: (833) 582-1087
Email: [email protected]

By using our website and services, you consent to this Privacy Policy.